100% Locally Owned & Operated
AlignTec Outage Center
Your Hub for Network Status, Outage Updates & Technical Support
Welcome to the AlignTec Outage Center
Outage Information & Support
Current System Status
Internet Service
All residential and business internet services are operating normally across the Durango service area.
Network Core
Core network infrastructure, routing, and backbone connections are all functioning within normal parameters.
Wireless Towers
All fixed wireless tower sites are online and broadcasting. Signal strength and coverage are at expected levels.
Latest Update
Last checked: All systems green. No active outages or scheduled maintenance at this time. Visit /network-status for full incident history.
Before You Call
Restart Your Router
Unplug your router's power cable, wait 30 seconds, then plug it back in. Allow 2-3 minutes for it to fully reconnect to our network.
Check Your Cables
Ensure all Ethernet and power cables are securely connected to your router and modem. Look for any loose, damaged, or unplugged connections.
Test Your Wi-Fi Signal
Move closer to your router and try again. Walls, appliances, and distance can weaken your Wi-Fi signal. Consider a wired connection for the best speeds.
Try Another Device
Test your connection on a different device. If only one device has issues, the problem may be with that device's network settings rather than your internet service.
Frequently Asked Questions
Contact Support
Call Us
(970) 375-2771 — Monday through Friday, 8:00 AM to 5:00 PM
Email Us
info@aligntec.net — We typically respond within one business day
Visit Our Office
171 Suttle St. Suite C, Durango, CO 81303
Need Help Right Now?
Our local Durango support team is ready to assist you