100% Locally Owned & Operated
AlignTec Outage Center
Your Hub for Network Status, Outage Updates & Technical Support
Welcome to the AlignTec Outage Center
Outage Information & Support
Current System Status
Quick Status Overview
Internet Service
All residential and business internet services are operating normally across the Durango area.
Network Core
Core network infrastructure, routing, and backbone connections are functioning normally.
Wireless Towers
All fixed wireless tower sites are online. Signal strength and coverage are at expected levels.
Latest Update
All systems green. No active outages or scheduled maintenance. Visit /network-status for history.
Before You Call
Common Troubleshooting Steps
Restart Your Router
Unplug power, wait 30 seconds, then plug back in. Allow 2-3 minutes to fully reconnect.
Check Your Cables
Ensure all Ethernet and power cables are secure on router and modem — no loose or damaged plugs.
Test Your Wi-Fi Signal
Move closer to your router. Walls and distance weaken signal — wired is faster.
Try Another Device
Test on another device. If only one device has issues, it's likely that device's network settings.
Frequently Asked Questions
How do I check if there's an outage in my area?
Visit our Network Status page at aligntec.net/network-status for real-time information about active service disruptions and scheduled maintenance. You can also call our support line at (970) 375-2771.
What does the coverage map show?
The green-shaded areas on the TowerCoverage map represent AlignTec's service footprint. If you're within a green zone and experiencing issues, it's likely a service disruption we can address. If you're outside the green areas, we may not yet have coverage in your location.
My internet is slow. What should I do?
First, restart your router by unplugging it for 30 seconds. If speeds are still slow, try connecting directly to your router with an Ethernet cable to rule out Wi-Fi issues. Run a speed test at speedtest.net. If your speeds are significantly below your plan's rating, contact our support team.
How do I pay my bill or manage my account?
You can manage your account, view invoices, and make payments through our customer portal at portal.aligntec.net. If you need help accessing your account, our office team can assist you during business hours.
What are your support hours?
Our office is open Monday through Friday, 8:00 AM to 5:00 PM. For after-hours emergencies affecting your service, please leave a voicemail and our on-call team will respond as quickly as possible.
How long do outages usually last?
Most service disruptions are resolved within 1-4 hours. Fiber cuts or equipment failures may take longer depending on the extent of damage. We post estimated restoration times on our Network Status page as soon as they're available.
Contact Support
Reach Our Local Team
Call Us
(970) 375-2771 — Monday through Friday, 8:00 AM to 5:00 PM
Email Us
info@aligntec.net — We typically respond within one business day
Visit Our Office
171 Suttle St. Suite C, Durango, CO 81303
After-Hours
After-hours emergencies: leave a voicemail and our on-call team will respond as quickly as possible.
Need Help Right Now?
Our local Durango support team is ready to assist you